Frequently asked questions
Answers to the most common questions about booking, payment, cancellation and assistance.
How far ahead do I need to book a ride?
During normal hours 09:00–21:00, at least 1 hour ahead. In the evening 21:30–23:30, at least 6 hours ahead, and at night 00:00–08:30, at least 24 hours ahead. To check availability for an immediate ride, press the CALL button in the page header.
How can I pay for a ride?
You can pay for a ride in cash, by bank transfer and online when booking.
How much does a ride cost?
The ride is priced according to the price list: first 30 minutes €35, first hour (60 minutes) €60, every following 30 minutes €20. Return leg without passengers outside Tallinn: €5 per 10 km (minimum fee €10). Longer trips and recurring services pre-arranged for a longer period are charged at agreed prices.
Can I cancel a booking?
Yes, a booking can be cancelled free of charge up to 24 hours before the start of the ride. To cancel, call or write to Riho: (+372)58244180 or riho@handicab.ee
Are you ready to also assist the customer, e.g. down the stairs or when exiting through a door?
Yes. We help you to your destination, including on stairs. If you need more assistance, let us know when booking so that we are ready to help. More about assistance: Elderly transport.
Do you also drive outside Tallinn?
At the moment we mainly serve Tallinn, but when booked in advance we can go wherever you need – also abroad if required. We agree on the route individually for each longer trip. For day trips, see Sightseeing tour.
About us
Active in transport for over 10 years
We have been active in transport for over 10 years. Our earlier experience ranges from city buses in Helsinki to personal and special-needs transport in Estonia.
- We are a family business started at home, on our own efforts.
- We now have many years of experience in disability and social transport in both Finland and Estonia.
We communicate with you in the following languages: Estonian 🇪🇪, English 🇬🇧, Finnish 🇫🇮, Russian 🇷🇺